Support

Something not working, or a question about your account? Email support@conjugo.me and a real person will reply — usually within two working days.

It helps enormously if you include your iOS version, your ConjuGo version (Settings → About → Version), and what you were doing when it went wrong.

Subscriptions and billing

How do I cancel?

Subscriptions are handled by Apple, not by us, so they are cancelled in your Apple account: Manage Subscriptions, or on your device via Settings → [your name] → Subscriptions. Cancelling stops the next renewal; you keep access until the current period ends.

I was charged after deleting my account

Deleting your ConjuGo account does not cancel an App Store subscription — only Apple can do that. Cancel it at the link above. For a refund, use Apple's Report a Problem page, as refunds are issued by Apple rather than by us.

I paid but the app says I'm not subscribed

Open Settings → Restore Purchases in the app, making sure you are signed in with the same Apple ID you bought with. If that does not work, email us and mention the Apple ID region and roughly when you subscribed.

My free trial didn't start, or ended early

The trial is one per person and starts when you complete your first exercise. If you have used a trial before — including on an account you later deleted — a new one will not start. See section 6.2 of the Privacy Policy for how that is recorded.

Your account

How do I delete my account?

In the app: Settings → Account → Delete Account. It is immediate and cannot be undone. It removes your profile, your entire practice history, and the copy stored on your device. It does not cancel a subscription — see above.

Can I get my data?

Yes. Email support@conjugo.me from the address on your account and we will send you a machine-readable copy. See Your rights for the full list.

My progress is missing on a new device

Sign in with the same provider (Apple or Google) you used before, then open the app and wait a few seconds on the Home screen — progress restores from the cloud. If it is still missing, email us before practising further so we can look at the account as it stands.

Practice and content

I think a conjugation or sentence is wrong

Please tell us — email the verb, the tense, and what you expected. Corrections to sentences reach the app without an update; conjugation fixes ship in the next release.

Notifications aren't arriving

Check iOS Settings → ConjuGo → Notifications is allowed, and that reminders are still enabled in Settings → Notifications inside the app. Focus modes and Low Power Mode can also delay them.

Privacy and legal

For privacy requests — access, correction, erasure, portability, or a complaint — email support@conjugo.me. In Switzerland the supervisory authority is the FDPIC.

Still stuck?

support@conjugo.me — we read everything.